ProSeLo, Proactive Service Logistics for Advanced Capital Goods
Start: June 2010
Period: 4 years
Capital goods are machines or products that are used by manufacturers to produce their end-products or that are used by service organizations to deliver their services. The primary processes of users are strongly dependent on the availability of these capital goods and they require very high availability levels. For these advanced capital goods there is a long-term trend that users are interested in buying a function rather than a product, focusing on Total Cost of Ownership (TCO). Maintenance costs form often an equally large amount as the price of the new system and direct and indirect costs of downtime can easily be higher. The transition to function-oriented markets offers a great opportunity to Original Equipment Manufacturers (OEM-s). Clients are signing full service contracts to obtain full maintenance activities and up-time management of their integral systems. The servicer needs to have a well functioning control tower to manage all maintenance activities (=Service Logistics). The objective of this control tower is to achieve the optimal solutions for system up-time and TCO.
Project manager: Prof. G.J. van Houtum (email address g.j.v.houtum@tue.nl)
