Customer expectations are increasing markedly in the field of Service Logistics. In theory, systems must always be operational. In the event of problems, rapid intervention is imperative and the Total Cost of Ownership is under the spotlight. ProSeLo works to improve company services and expands the service market for this industry.
This is why the consortium is researching the possibility of facilitating the sharing and reusing of spare parts held in stock. This R&D project also lays the basis for the demonstration project Planning Services, which demonstrates new processes.
Capital goods are machines or products that are used by manufacturers to produce their end products or that are used by service organizations to deliver their services. The users’ primary processes depend heavily on the availability of these capital goods and they require very high levels of availability. There is a long-term trend with regard to these advanced capital goods in which buyers would rather purchase a function than a product, focusing on the Total Cost of Ownership (TCO). Maintenance costs often equal the price of the new system and the direct and indirect costs of downtime can easily be higher.
The transition to function-oriented markets offers great opportunities for Original Equipment Manufacturers (OEMs). Clients are signing full-service contracts to obtain full maintenance and maximum up-time management for their integral systems. The servicer needs to have a well-oiled control tower in order to manage all the maintenance activities (=Service Logistics). The objective of this control tower is to facilitate the best possible solutions for system up-time and TCO.