Service Logistics
Service Logistics are often directly related to spare parts management. But it goes much further than this! It orchestrates every aspect of the “after-sales service” from the purchase to the end of the life cycle of the product or the service. The challenge lies especially in the interconnectivity of all the individual elements, like: call centers, (remote) diagnostics, maintenance engineers, spare parts, tools, forward and return logistics, repair and recycling.
